4.5 stars! This place is super awesome and I was glad I decided to check this place out on my last night during my recent Pittsburgh trip. The place was slightly further away from Shadyside but it's worth a dive. It's located a mall area, so the good part is, you can always find a parking spot! I love that they serve high quality of both milkshakes (they even have spiked options if you want some alcohols in them!) and burgers and their atmosphere and service were both superb. Both my SO and I REALLY enjoyed our meals and experiences there there.
My SO ordered a Caramel Pretzel shake and I ordered the Salted Nutella Crunch shake ($6 ea). I actually tried my SO shake, in addition to finishing my own, so I can attest to the fact that you can't go wrong with any choices you made! I felt like the flavors that they offered are interesting and were so well balanced that no matter what you choose, you simply are just going to enjoy them anyways. I also appreciate that they bring the extra portion that they couldn't fill into your milkshake glass for you to finish, too! :D~~~ I was happy that they didn't throw that away...because that would be such a waste!
I ordered the Piggy Butter Jelly burger because I thought their ingredients (like candied bacon and habanero jam) sounded interesting. I was pleasantly surprised how well they went together. I forgot what my SO had, but ...at the end..we both finished our meals completely as well. I think that showed how well we loved our meals here.
Another thing to like is that the atmosphere of this place was great. It had a good energy, lively vibe to it. We stopped by this place around 9pm and it was still crowded! The service was great, too. The waitress brought out one wrong ingredient in the burger for the table next to us. When the customer informed the waittress about the mistake, she graciously took the comment, promptly apologized...and within the next few minutes, the restaurant manager came out with the correct ingredient/new burger to personally apologize to the table! :) So, yea, I was impressed. I get it that mistakes can be made..but how they handled it..was really professional! :)
Next time I'm in Pittsburgh or if anyone asks for recommendation for a good, fun or for a burger place, Burgatory would be my answer!