1800Flowers IS THE WORST! DON'T EVER TRUST THEM FOR YOUR SPECIAL OCCASION!!!!!!! My wonderful boyfriend arranged to have beautiful pink roses delivered to me on Valentine's Day and he was so disappointed that they did not arrive. WHEN HE CALLED CUSTOMER SERVICE THE AGENT TOLD HE THEY SIMPLY TOOK TOO MANY ORDERS AND MY ROSES WILL ARRIVE BY THE 21st!!!!!! The only thing they did was offer him 20% off his next purchase. (There will obviously NEVER be another purchase from 1800Flowers from us ever again!) Thanks for ruining Valentine's Day- especially since my boyfriend has been away at a convention and I've been in heart failure. This is THE worst customer service/experience I've ever had and don't worry I've already shared this on Facebook and I'll be writing a google review and sending a letter to the company myself. Absolutely unacceptable!