Holy cow, unbelievable service.
My car was hit in the same place, on two different occasions. Strange, but true.
The first time, I took it to the place my old insurance company recommended. I thought they were "OK," but I had to wait two days extra, as they made a small mistake in the paint and then in fixing that problem, they caused another one. Their shop was what I thought all shops looked like; messy, grimy, lots of dead cars lying about.
3 months later, my car was hit again, in nearly the exact same spot. The same part needed to be replaced.
Prochilo was not only 40% less in cost, they greeted me in clean uniforms, a floor one could eat off of, and a very light, cheery, and happy atmosphere.
They had my rental car there and ready to go (the other place had me take the TTC to the rental provider). The rental car was gassed up and clean.
What really blew me away was that I received an email a couple hours after drop off telling me what all needed to be done, and what to expect.
I received another email end of day telling me what needed to be done.
Every day for four days, I received an email at end of day providing the status of my car. I had a question about OEM vs third party tires, and Dom spent quite a bit of time explaining how I was getting the same tire, but because Hyundai doesn't make the tires, they cannot be called "OEM." They simply answered every question clearly, easily, and professionally. Everything was so transparent.
When I went to get my car, it was beautifully polished, vacuumed out, and shiny. When I picked up my car from the other place, it was rain-spotted and dirty except for where they'd fixed their mistake, and they'd polished it up so I'd be sure to see they'd fixed the error.
I felt like a rockstar with Prochilo. I was so impressed, I brought my motorcycle in to have some body work done. Prochilo was actually less expensive than the motorcycle shop I've been using for the past year!
I can't say enough good about Dom and Paul. The *only* thing that wasn't 110% perfect was when Dom called me from Paul's phone and I got confused about who was calling me. :)
Super impressed, super amazed, and recommending this place to all my friends.