Two years ago, my kid was told by a stranger on the street that dad had died. My kid was not given the cause, location or date of when the father died however. I called my ex's girlfriend, sent friends over to his place, and called the police to do a wellness check, as well as calling all hospitals, family, mortuaries and the county coroner trying to confirm or disprove what little my kid was told. I was able through google find a cremation order, see a court order with the girlfriend and the mortuary, and called Palm Eastern to see if what my kid was told was true. They were unbelievable nasty to me and refused to tell me anything. As my kid was and still is a child, the court made me executor of the estate of his dad, but the people at Palm were still outright hostile, and it took hiring an attorney to finally confirm the death of my kid's dad 2 months after his kid was told on the street. Palm also gave the girlfriend the dad's ashes, despite the girlfriend not being the next of kin, not being legally entitled to the ashes or any of the deceased estate as everything legal belonged to his kid. Palm Eastern willfully hid that fact from the estate, and it took a court order to find out where the ashes that belonged to the kid were. The time I spent begging for information so that I couldo confirm a death of the dad for my kid from the people who work at Palm Eastern was horrible, humiliating and not something I would ever expect or want anyone else to have to experience. Find another mortuary that treats all family members with respect and kindness as they grieve the death of someone. The way they treated my kid, as represented by me, is disgusting and shameful.