Three strikes and you're out. Nine strikes and the inning's over.
This location's problems are mostly of its own making but the intense foot traffic only exacerbates them.
The bagels are usually acceptable but, compared to other locations, occasionally skimpy and/or undercooked.
Unfortunately, staff turnover at this store seems to be a way of life and through circumstance or choice they are shorthanded by at least one counter person every visit. The predictable result is long waits. Placing the coffee urns behind the counter means yet more delays as staff must do the pouring. They've got plenty of room at the coffee/tea station and it's well past time to move the coffee urns out there even if it means hauling them back to make fresh coffee occasionally, just as Panera et al must do.
This store really is the devil's candy - great location, expansive seating area, outdoor tables - but the slowness of service invariably causes one to ask 'Why bother?' especially when other Bruegger's locations without these problems are nearby.