Like a lot of people said, they're flat out rude here. Someone mentioned that you're not here to make friends. That's valid, however, their bad customer service isn't just they do not appear friendly. They never ask what you want, they just go right to threading. They're much more harsh than everywhere else when they actually are threading. One time the lady had her friend on speaker phone near the front desk then left halfway through to hang up- wasting my time. I heard his deep breathing loudly on the phone the whole time. So weird. I don't care if someone is unfriendly, in fact, I hate small talk with strangers. At least be professional and competent though. I feel awkward every time I'm in there so I found a place that is a few dollars more but a much better experience. FYI I came here about 4 times before I couldn't deal with the rudeness anymore.