My husband already left a detailed review of our recent dining experience, but I wanted to write a review from my own perspective.
We went to this Ruby Tuesday today and I have to say, it was one of the worst dining experiences we've had. We have only been to this location once back in 2008, I believe... we didn't care for it much, but we decided to give it another try since we were looking to go somewhere new.
Horrible, horrible, horrible. I hate to leave reviews like this, but man, this place was just terrible.
First, the service. Our waitress was very ditsy. I am sorry to say this and I am not trying to be mean, but she really was. She kept forgetting things and making mistakes, over and over. She was also very slow at everything. It took forever for our order to be taken, forever to get our drinks... my salad came out like 15-20 minutes before our appetizer. And in the end, it took forever for us to get out of there.
We ordered the Italian Five Cheese Skillet appetizer. First of all, the description of the appetizer is not exactly the same as the appetizer itself. It came with onion rings and chicken poppers, which was not mentioned anywhere on the menu. We felt the description was misleading compared to what we received. The flatbread was incredibly stale and our onion rings were COLD. It was very unappetizing. At the end our waitress asked how everything was and I told her my thoughts on the appetizer. We honestly barely touched it. Rather than have a manager come over, apologize and offer to comp it like most places would, the waitress returned to our table with the menu and basically read us the description of the appetizer -- which we had already read. Again, it said NOTHING about including onion rings or chicken poppers. And the appetizer was not cooked well at all, as I mentioned. I felt like this was poor service. After I clarified that we just weren't satisfied with it regardless, she said she would speak to her manager about comping the appetizer. The manager NEVER came to our table at all, and it took FOREVER for her to actually comp it.
Another issue I had was the portion size of the kids' Mac and cheese. It was the smallest portion size ever. Maybe a cup worth? And it came in a super tiny bowl, like the size of a ramekin. We paid $3.99 for it and that didn't even include drinks or sides -- those were EXTRA.
Toward the end of the meal, my husband noticed that the refill cups we received (which were a cheap plastic) were DIRTY! They literally had this brown filmy stuff on the inside that you could kind of scrape off with your finger. It was disgusting!! I am REALLY hoping we don't get sick from eating there now.
And, get this you guys, my husband noticed that the table we sat at was LITERALLY just plywood with a table cloth over it! How bizarre is that?
The flavor of our meals themselves were fine. No issues there. It was all just the things I described above that made our dining experience a very poor one. We were there for nearly TWO HOURS due to the slow service and they weren't even that busy.
I do not recommend going here. Sorry, Ruby Tuesday.