This is a chain that definitely deserves to be shunned and avoided like the plague.
I went there for the first time for a birthday dinner for my Mom which was decided on because it supposedly had a fun atmosphere and had a diverse menu. I had high hopes when I walked in because I did dig the interior design and our comfy booth. But the bizzare pacific rim/sandwiches/seafood/steakhouse menu doesn't match its East African/Elephant theme at all.
I tried a shrimp adventure platter which boasted some coconut, Teriyaki, and fried shrimp. The coconut and fried shrimp were far worse then even what you get at Red Lobster or Trader Joe's. The coconut were completely flavorless and a huge disappointment. My Teriyaki shrimp came out cold and I had to get them re-done. The dipping sauces where pretty much Kroger-brand quality.
Worse, is that the food made me and most of the other people in my party queezy afterward. Had to take some acidophilus to calm our stomachs down.
We also had pretty much every bad service experience one could have. We ordered an appetizer which they brought out two minutes before our food was ready, they forgot to make one of our entrees, part of my entree was cold, waitress left us without beverages for long stretches, waitress asked us if we wanted desert multiple times, waitress rang our bill up wrong.
In short, terrible Grocery store food packaged well and served to you for 15 dollars a plate.