They try to live up to an illusion of spectacular food, but it actually tanks. Depending on the day of the week and time of day, it can be either busy or desolate. If it's busy, don't expect good service at all. You're going to be waiting a while for your food so I suggest you head on to the burrito place next door instead. However, the times where they've had their lulls, the servers were kind, attentive and brought out food quickly.
The food itself is mediocre. For the price, it should taste better or have larger portion sizes. If I ever do come here it's only because it's the only thing other than McDonald's that's open late. I get the quesadillas which are actually quite yummy. Otherwise, their pizza is also decent. I don't recommend the breakfast or waffles. Their desserts are nothing special compared to other places. What's good about this place is that they're open late, they have a nice ambience, and they've got cozy seating.