Read the reviews on Yelp and decided we wanted to give Naples 15 a try. What an experience! We arrived 15 minutes before our reservation time but we were seated quickly. We had a party of four. It was a beautiful summer evening, 68 degrees and breezy but inside the restaurant it was warm, very warm to being uncomfortable. After being seated we waited 20 minutes before our waiter showed up and brought some water, Then another 15 minutes before he took our order for appetizers and a bottle of wine. Another 30 minutes later we got our appetizers and we then placed our entree orders.
40 minutes later our main courses arrive. Also, all the while we are waiting, and during our meal our waiter never asked if we needed anything or how our meal was. The place was very busy and in my opinion understaffed and poorly trained. On a positive note, they offered free desert and an after dinner drink because of the long wait time.
The food is expensive but average in taste and quantity. The owner was very friendly and our waiter said that business had picked up because they have been rated #1 on Travelocity for Madison restaurants. My response was "with service like this you won't be #1 for long".
Hopefully they can resolve their service issues soon. We won't be coming back again.