If you are expecting a pizza place to understand how to do pizza delivery, do not order from Streets of New York. When I placed orders via the website, often the information about toppings would get lost in translation. We have had orders arrive well over an hour past the expected delivery time. Finally, we recently had a pizza order that never arrived, and when we called for status we were repeatedly told "the driver is on his way" even though they are only located a couple of blocks down the street. This was the final straw which caused my wife and I to vow to never order from Streets of New York again.