My boyfriend and I decided to have an early dinner before a show. This was our first time in Vegas and we were planning on going to all 3 of Gordon Ramsay's restaurants. We were seated immediately as there was no line at that time. Our drink order was taken immediately and soon after our food order. That's where everything went down hill. Our server disappeared then another girl approached our table informing us she would be our server for the rest of the meal. Ok, no problem. Three tables who came after us received their appetizers and then their meals before us. We were annoyed so we attempted to flag down any server because we couldn't find ours. First problem, maybe there was a shift change happening, but there were at least 15 servers just standing by the computers talking. Eventually they disperse and we can see our server, but she and three other servers are laughing away with who appears to be the manager. We attempted to flag down other servers and even the manager, but no one stopped. We waited about 10 more minutes before our server approached our table and we informed her that we still haven't received our food. Her response was that it can take 20-30 minutes, but I politely let her know it's been well over 30 minutes since we ordered and other tables have received their food. She lets us know she'll check on it. When she comes back she says they made a mistake with my order and they had to re-fire it, that's why it's taking awhile. I found that interesting because I had an appetizer as a meal (honey pig bao buns), which is two small pieces of pork that I'm sure that could take 5-10 minutes to cook. When we finally received our food, it was AMAZING!!
After such a bad experience the first time, we decided to try one more time. This time we had to wait in line, but no more than 15 minutes. Our server this time around was excellent! He was very attentive and even informed us we could keep our menus (which we weren't informed of the first time). Our drinks and our food was served to us promptly (and we arrived at a busier time than the first). When we paid for our meal, the server also gave each of us a Gordon Ramsay Burgr pen for us to keep, again something that wasn't offered the first time.
The first experience I would rate 1 stars and only because of the food. But with the excellent service and food the second time I decided 3 stars would be fair.