I'm a bit torn on this review. The food gets at least a 4, but the service is a 2 max. On multiple occasions, the Bloomfield location has just simply not fulfilled an order. You order, they tell you 20 minutes, you show up, and they've totally forgotten to make it. On one occasion, they had us pay twice before realizing the error. This was because they did not make the original order (although it was paid for), and simply reentered the order a second time. I have heard the same from a few friends, so it appears to be a shared experience.
The staff is nice enough, but don't expect quick service. The food is fantastic, but with barrier you have to cross to get it, it makes you hesitant to even bother.