I came into this location today to get updated lenses for my eye glass frames. The customer service rep assisted me and was going through the sale they had on lenses. She then asked if I was going to use my insurance and I said yes, and she seemed shocked for some odd reason. She pulls up my information since I've gone to this location multiple times for frames and lenses. She then proceeds to tell me my insurance will not cover the lenses since I got lenses in October 2017 and according to her, my insurance won't cover lenses for 12 months. I kept debating her telling her it was not based on 12 months, and that I was eligible for lenses at the beginning of every year in January. She didn't even make an attempt to call the insurance company or anything, so after talking to the rep I decided to thank her for her time and left. I went home and looking up my vision insurance and confirmed that I was eligible for lenses. Frustrated, I went to another Vision Works at Chandler Mall where they looked up my insurance and confirmed I was eligible for lenses and ordered me lenses that I will pick up tomorrow. I'm never going to the Vision Works on Ray ever again. Very disappointed with the underwhelming service I received.