Wonderful bakery and love the two gals out front. Over the years I've seen people take their pets into the bakery. Pets....not service dogs. In this instance, it was a service dog. A mistake was made. Apology was provided. Aggrieved party accepted the apology. Thousands of folks that have been frequenting the bakery for years will continue to do so. If others would prefer Dunkin Donuts, go for it.