Nonexistent customer service. Carolina's claims to offer catering services, but they didn't respond at all to our email or phone call to cater an event. They have an entire portion of their website dedicated to catering and yet, they don't take orders. Hmm. We were excited, had everything picked out and contacted them - twice - days ahead of their 24 hour deadline and NO response. A good business would have at least responded to say they were totally booked, had a kitchen fire, that the catering business was dead, whatever the reason they had for being unavailable, especially when they still have the restaurant open.
I see a bunch of (mixed) reviews for their lunch hour service; can you imagine if 50 people came in during their lunch hour and were simply ignored by Carolina's employees? Yep that's pretty much the amount of business they lost.
Bottom line, Carolinas doesn't seem to offer the catering services that they advertise, so don't waste your time. We went with another company that responded promptly, did a great job and even followed up afterward!