My husband reserved a room for our wedding night over the phone and room and bar service were ensured to be available. When we arrived, I was still in my gown and he was still in his tux. The front desk man did not congratulate us and said rudely that he would be unable to give us a bottle of champagne as the bar was closed and it wasn't "pre-arranged." Once in the room, a glance of the info provided on both room and bar service indicated that it was open for another hour, but when we called no one answered. The front desk wouldn't answer either, so we finally went downstairs to ask what the discrepancy was about. He told us that even though we had been told both on the phone and by in the information provided in the room, it was closed. He said he could do nothing to correct it. In fact, he said it had happened before. We asked to speak to a manager but he (Kenyon) was the only one on duty. We not only contacted the general manager, Timothy, that night and left a message, but we have since called a main line to complain who promised he would contact us within 72 hours. He did not. We called again and left another message and have received no return call. Our card was apparently not charged. The level of disrespect and dishonesty in regards to our stay and issue is appalling.