I'd been to Geri's several times before I got on yelp and it was one of my preferred places to get a sandwich in town. I'm not near it as often as I used to be, so we haven't been in some time. So, today while we were headed to Sprouts Market, we decided to hit up Geri's for lunch.
The wife had chili. I'd not had Geri's chili before, and it was good. Very large bowl, we probably ate half with me helping. It had good chili flavor, but I felt it needed more heat. I understand I probably like things hotter than the general public, so I won't ding Geri's for that. If we get it again, I'll probably ask for hot sauce or something.
My order on the other hand, did not go as well. I ordered a cheesesteak and fries. Fairly simple at a cheesesteak place. Well, after 22 minutes, and my wife had her chili for at least 10 of those minutes, my steak was finally brought. It was hot, as it was just made. It was a little drier than I remember. But, solid steak, and a lot of hot peppers and onions. But, I did not get fries. I then asked the cook (who brought my steak, not the server that took our order) where the fries were, and he proceeded to start making them. I told him I didn't want them, I wanted to eat them with my meal.
Our server apologized and came over with fries when I was more than halfway done with my sandwich. I told the owner about our experience, and she was more than apologetic. She basically comped the meal. I know this is not typical, as I have been here several times before. I only tell the story on yelp to mention how well it was handled and we immediately felt like it was taken care of. What was a frustrating lunch ended well. We will definitely return, this event will not factor into a decision to come back at all. I will definitely go back, it's a more than solid steak sandwich, and the owner treats you right, even when they have an off day service-wise. Give Geri's a shot.