2 stars because the woman on the phone was very pleasant and helpful.
After calling, I rushed right over there bringing a ring that needed a somewhat unusual repair that I had described over the phone. I explained to the woman that I had purchased the ring for under $20 outside the US, but had been told recently that it was a relatively expensive platinum ring with a gold inlay, and it had a lot of sentimental value. The woman took a look at my ring, said it probably just needed to be cleaned and then quickly repaired, so she took it to the young man in the back to confirm.
A few minutes later she came back and said there's absolutely nothing they could do for it, but they would be kind enough to SELL ME AN UGLIER VERSION OF MY RING for the low price of $220 dollars. I couldn't believe it. In their industry, they should realize how sentimental jewelry can be... Once I said I definitely wasn't interested in buying, she started to say that they might be able to fix mine, but at that point I wasn't interested. Shame on them!