Normally I scoff at poor reviews as people that are just never happy or snobbish. I have a restaurant background and understand you just can't hit a home run everyday, though it is always or should be the goal.
I have been to the Winking Lizard many times both in Lakewood and downtown. Usually the experience is good as I enjoy trying different beers and eating bar food while watching a game.
A month ago, I had a terrible experience with less than acceptable food preparation and presentation. But wasn't going to post on Yelp because I chalked it up as one of those days. But here's why I am here.
As stated earlier, I have restaurant experience in management and I know that the complaints are needed as a means to improve service and or food. So I wrote to tell of my experience. The letter was sincere, and was not attacking in any way. As I said, that was a month ago and I have yet to hear from anyone in that Lakewood store or the company.
To me, it told me why the food and service are what they are there. Management is not following up with the customers. I'm not looking for free food or a discount, rather just a thank you for taking the time to write and that they would follow up with the employees.
Unforgivable and I will not return to. Winking Lizard anytime soon.
Joe Hempel
Cincinnati, Ohio