This Panera is so close to our home, and we usually have such good experiences at other Panera restaurants, that we keep giving this location a "second chance." Over and over and over, even though we know better by now. The order is going to be wrong so you have to check it; it's not going to be ready when they said it would be ready, so leave extra time before you go to pick it up, etc. etc. But now the quality of the food is reaching downright disgusting levels. This makes me really sad, because I think Panera Bread Co. as a business is trying to do all of the right things in terms of clean food and quality ingredients. Unfortunately, this location has employees who couldn't care less. Just for laughs, compare the picture of my son's "Italian sandwich" from tonight with the picture of that item on the web menu. And not only that -- the arugula was browning, limp and mushy. One piece of provolone only, and the shredded piece of ham looks like something they tossed into the trash at a deli counter. There was a tiny eighth of an inch of food slapped on, filling up only the center third of a large piece of bread. Maybe the bagels and coffee are still ok, but Sorry, Panera Bread Co., this location has FINALLY done enough to lose this very patient and tolerant customer's business.