My experience? It was great to start but ended with big disappointment.
When I found out about this place I was ecstatic because there's no izakaya in Phoenix area. Yes, there are sushi and fast-food type places but nothing like izakaya. So, just for that reason I gave it 5 stars.
In our party we had 4 adults and a 19 month old baby. We sat at a table around 5:30pm and the service was soooooo slow it took about 4 hours to get all of our food. We left around 9:30pm. For that reason alone I deducted 2 points.
Cooked food was pretty decent but sushi was not so fresh and tasteless. Sake was overpriced and beer was warm. So, i deducted another point.
This place is also not kid friendly so minus another point. There was no crayons or anything to keep a child busy and there was no changing station in the bathroom either. Luckily the baby was well behaved and didn't get too agitated but other kids in the restaurant were screaming.
We had to ask for our order numerous times and average service time took 20-30 min for each order. One of the dish we ordered was so salty we asked them to take it back.
This places is very small with 3 waitresses and several cooks so you think they have this down but they seemed very confused and customer service was very poor. I understand this is a new establishment but hope they get their act straight so they don't disappoint more customers.
So, where does that 1 star apply you say? Well, all else failed but the tonkotsu ramen was pretty darn good. LOL!