Horrible company, horrible employees. Our AC went out and they said someone will contact you shortly to let you know when a tech will be out..... hours go by and nothing... my wife calls again a few hours later after not hearing anything and hanging out at the mall with our 6 month and 4 year old because the house is over 90 degrees. Still nothing... finally around 3:30pm they say someone will be out in 2 hours. My wife leaves the kids at her parents and goes home.... 2.5 hrs go by.... call... nothing.... another 1/2 hour goes by... he will be there in 45 minutes from the west side.... given traffic my wife waits until 7:30pm before calling back and they won't give straight answers... they "think" the tech is on his way and should be there shortly.... my friend owns an Ac company and knows where his techs are at all times... I don't believe them for one second. I forgot to mention the call was listed as a priority, well apparently this companies priorities were to get home to their homes which have AC where they could rest comfortably... meanwhile my wife and 2 small kids are sleeping on a couch at her parents house. This company was chosen by my property manager and I really hope they no longer use them after this... still can't get straight answers or call backs this morning from them.