I saw their ad on Craigslist and called to inquire about a TV they had advertised and the sales associate verified that it was in stock. We got to the store, and it was the floor model, the associate neglected to mention that on the phone. We debated for awhile and the salesman said that he would be getting more of the same model in a few weeks and we could bring it back and exchange it for one in the box. So, we purchased the Samsung 60" LED/HDTV for a reasonable price, I was still a little worried about it being the floor model, they are on 24/7 and who knows how many more hours this had left. We paid for the TV and he gave us the receipt and I noticed that he didn't put in writing the agreement to exchange it, he refused to put it in writing (of course) and said "don't worry, I'm a man of my word" and at that point he had already swiped my bank card, the transaction was done so I was stuck. A week later I took the TV back as he agreed and also because the set would intermittently go black at times and made a high pitch sound. Got up to the counter to exchange it and he said "I never told you that!" we argued back and forth and he refused to exchange it, even under the 90 day warranty because he didn't have that model in stock anymore, if I wanted to exchange it, it would cost ME an additional $60!!!! I had no other choice but to pay it, the set he originally sold me was defective. I was going to purchase a fridge that day also until they refused to live up to their warranty and promise, I will NEVER go back to this store again! A very expensive lesson learned. Their warranty is a joke!