I made a reservation for 3p and ended up waiting for 20 mins with wet hair. I didn't request any particular person and the girl I was scheduled with was busy doing makeup. I scheduled an appt so I can be out by 4p. The girl was able to finish my hair on time but I wasn't impressed with the time I had to wait with an appointment I never waited that long for a blowout. I liked my hair for the most part but return factor is low. I had a Groupon and this review is for Dec 2015.