Over the last year and a half, quality has just steadily decreased both in food and service.
Baked goods? They may be amazing or they may be awful. Yes, they have cronuts but maybe they'll simply be dense, donuts with frosting on top and not actually cronuts.
Maybe the sandwich will be good, but now it isn't.
I don't even want to come here anymore, and that's unfortunate. Bread and Butter used to be at the top of the list for bakeries, and now I'd much prefer to just go to Panera. At least Panera is consistent, even if it isn't spectacular.
If you're going to sacrifice quality, hiring underskilled staff, at least lower the prices. Maybe Chris, the original owner and chef, will make a return and set things right but I'm not hopeful.