Me and my boyfriend went here after debating about here and alexanders steak house. Since we havent ate at the new location we picked here. The food was excellent we got the 3 course appetizer pot stickers, wings, and pretzels. Then i ordered the 10 oz sirloin and he ordered the jack daniels ribeye with shrimp scampi meal. Our waitress was also very nice and attentive. After receiving our food we ate mine was cooked the way I wanted it (medium rare), my boyfriend ate all his food and left his steak for last. He then cut into the steak and it was a purple red color definately rare and not Medium like he had asked. He immediately called the waitress over after I convinced him to because he was just not going to eat it. She was nice and explained that they could either refund him or cook him a new one. Since we didnt want to wait another half hour to cook a steak and he was pretty full from everything else he just asked for a refund. The waitress explained she would have to get the manager, the manager came over and basically grilled my boyfriend on why he didn't let someone know earlier about it not being cooked how he liked. We explained that he ate everything else including some of my stuff and saved that for last. He even told the manager it was no big deal and that he would pay for it and that he just wanted to let them know so he could tell the cook staff. The manager said no its fine we will refund you. So the waitress brings the receipt over he doesnt even look at it and just hands her a 100$ bill. When she brings it back i looked at the receipt and they took my 13.99 meal off and not his 22.00 meal. He underlined the right meal on the receipt and wrote that they marked the wrong one off, and that it wasnt the waitress's fault. AND he left her a 15$ tip, she was very nice. It was the manager who was very rude. We obviously should of went to Alexanders for steak, with all that being said we will not be going back there again, which is sad because I love their pot stickers! :(