After my cross country moved from the Portland area to Matthews I couldn't find my dog food anywhere! My pug went on hunger strike, when I did find a food he would eat he started itching all over and had an allergic reaction to new food, ack.
I had to start ordering the food online. The online source stopped carrying his food too. It's been crazy to tract down a 20 ish lb bag of lamb and rice by NurtraSource.
Matt not only tracked down my dog's food but also special ordered me a bag AND delivered it to me without charging extra. This fabulous customer service has been noted and I loyal customer.