I have been to the paradise valley location and the Old Town location both experiences were great! I did the sugar Brazilian wax for the first time, I love it!! Layne is the sweetest! (She is at the Old Town location) She truly is a sweetheart! She makes you feel so relaxed and calm! Get the monthly membership to save$$ it's a great deal! Layne also has some great products available for sale. ouch cream for before your wax, and an exfoliating cream that works awesome! She has tons of candy and her room is so girly and clean! Love it!