I had called in an order but when I got there the lady forgot to write down and send order to kitchen . At first I was pretty annoyed but she was apologetic. She gave me a free carrot muffin (have yet to eat it, but will tomorrow). I was so stuffed from the amazing food I had yet to try. Seriously, if you are in the mood for an awsome poutine I suggest their loaded poutine with bbq brisket. It was the only thing I ate all day and it was beyond delish. I only hope that said carrot muffin is just as delicious, no wait. I don't. The poutine was great, nothing there can beat it! I will be def be back. Fries are fresh cut, gravy is homemade and awesome and the bbq brisket - out of words! Do it! Great customer service skills. Just do it.