They do an excellent work! I had a pair of sandals that I've had for years and the part between the toes broke-I looked into buying a new pair but they no longer make this shoe and it took me years to break in. I took it down here and they were able to sew piece of leather on and re-stitch it. You can never tell that it was re-stitched they went through the same thread holes and matched the color of thread perfectly. It took a week but I was in no hurry. I would definitely take my shoes here in the future if they need repair