I went for an oil change on my lunch break at this location. There was only one car ahead of me so I figured it would not take long to get the job done. We decided to go to lunch at the Sonic next door while we waited for the oil change to be completed. 20 minutes after my car had been pulled in the garage and the hood lifted, I got a call saying they needed me to come over. It took no more than 5 minutes to finish our food and walk over. When I got there, they explained to me that my plates did not match the vehicle on file and they were not able to work on my car. I explained that the car on file was a car I had 2 years ago, the name on the account belonged to my father and I had brought my new car to this location in the past. Since I only had 15 minutes to make it back to work, I told them I would have to come back... this is where it all went down hill.
He explained to me that I could not leave because they had drained the oil. "According to the law, they cannot work on the car until they confirmed that the license plates truly belonged to the car," the assistant manager told me. So, I do not understand how draining the oil is not working on the car. I explained to the manager that it makes no sense to even touch the car without obtaining all necessary information. He was EXTREMELY argumentative and told me to stop talking and listen to him. I listened to the hypocritical statements and still believed that draining the oil from a car is WORKING on the car. Then the manager informed me that in the time we had spent talking, he could have had it done already. He never said sorry for the inconvenience and instead kept telling me that it was my fault for not staying inside the customer waiting room. Also, they never even asked for my registration or license.
Needless to say, I was trapped and I had to have them complete the oil change. I did not even want them touching my car after this. I was completely offended by the action of the assistant manager and wanted to get back to work on time. I waited 5 minutes and they filled my car with oil. The young man who rang me up apologized and gave me a $10 discount (He should be the assistant manager). I think it should have been free because I did not want any service to continue and it was not my fault they had worked on my car without confirming information with me.