Yes the bill was $120K. Yes the place is very well designed. Yes they play classical music in the main lobby (played by an actual pianist). Most of all yes they took fantastic care of my mother in her time of need.
I flew to Phoenix to help my father because my mother suffered a major stroke. Luckily she was just down the road from Mayo and received the care she needed. Not only did she live, but they also found other problems that may have played a role in the stroke. Overall I am very thankful to them for their care and ensuring that my mother had her needs met while admitted as a patient.
Pros:
1. Plenty of parking for people to visit. Easy to find off the main highway (you want to take the 56th Street exit). Parking is free. Just don't park in labeled spots, you will get booted.
2. Top notch facility that bases their medical care upon current research. It's not just let's try this and that and see what happens, rather carefully planned treatment. Their neurosurgeon suggested a surgery for my mother (hemicraniectomy) as an option if her brain kept swelling but explained what it truly would do for her. She knew we had a right to know but definitely didn't seem to support the procedure. We decided against it because my mother was lucid during the conversation and was also against it. The surgeon also showed us the CT of my mother's brain and explained everything in simple terms for my father to understand what was happening. In general, I considered this the most important part of dealing with a crisis situation.
3. Never thought I would say this but their lunch room is top notch. Great selection of food, labeled with nutritional information, and definitely tasty. Also, not break the bank prices. If I lived/worked in the area I would stop by here just for the lunch, that's how good it was to me. A very nice room to sit in with plenty of large windows and an outside eating area.
4. Caring staff that was attentive to our needs. When I needed to talk to the social worker about the next steps they were very informative and friendly to us. They knew where to send my mother and made sure her belongings got there.
5. They sent an itemized bill to my father so he would know the breakdown of everything done for my mother. For those of you that don't think insurance is important, a $120K bill will change your outlook.
Cons:
1. None, I definitely approve of this place. Your health plan might be the issue for long-term care but I would definitely want to go here for my immediate and long term care.