I feel that the staff of this place truly want to make a difference and help the cats, they really do have authentic hearts, but they have a long way to go. The cats are situated in a cat room with a large floor-ceiling window facing the street. They don't have a human-free space where they can escape all the attention, and people walking by often tap on the glass and disturb them. I wish these kitties had a separate room where they could escape the constant poking and prodding from visitors. Some seemed quite stressed and sleepy. There was also an offensive cat-pee smell in the room and it didn't seem very sanitary. The drinks and cheesecake were enjoyable, and the staff was very friendly, but they need a better set up.