Had been going to the store since 2009. I normally ask if they could slice meat for sukiyaki, which I know takes a while. So I normally give them a 24 hour window and I place the order ahead of time. Today, they refused and said they were too busy. I tried to explain that I could wait and pick up the order the next day but I was given a series of pathetic of excuses.
The new manager is rude and when I asked to speak to the owner apparently he's the new owner too. I'm never going back -- they just lost some business and a loyal customer.