I had reserved 2 vans for a camp trip for Young Life and when we arrived they looked at us and just said they were sorry but they didn't have any vans for us. I had reserved the vans weeks in advance and even received a phone call two days before confirming I would be there. We were told they over book the vans becasue they assume people won't show up. We had to rush to find two vans and State Van Rental took care of us, they said this happens all the time, the agent was not surprised. Only rent a van through AVR if you have a backup plan.