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2013-09-03T00:00:00
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This review is for the Arizona Mills location, which is currently not listed on yelp. My husband found All Mobile Matters through a web search, so I got a quote thru their website to replace the charging port on my HTC Incredible 2 phone. Last weekend I was unexpectedly going to be at the mall, thanks to my teenager, and called to see if they could fix my phone. They found they did have the part in stock, and said it would take about an hour. When I got there, the guy said they'd have to order the part, yet when I told him I had called and they said they had the part needed, he found it had been ordered for someone who had cancelled, so yes, they did have the part. I gave him my phone, he wrote me a pick up receipt, and I went shopping. An hour or so later I returned to pick up my phone, and another guy was there, the one I had talked with on the phone. My phone was fixed and it was $45 ($4 less than the $49 email quote). Later I found my volume bars didnt work, and realized it must have been from them working on it, so called and they told me to bring it in and they could fix it in a few minutes. I was not happy about this as we live 30 miles away! He apologized for the inconvenience, and said they do check that everything works before returning the phone to the customer. Of course I got to be the exception! So today we trecked back there, and they fixed the volume without a problem. All employees I dealt with (2-3) were nice and professional, and they provided a good service at a reasonable price. (Just make sure to check that all the buttons are working properly before you leave!) Thanks All Mobile Matters!
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