We had a pretty smooth pick up. The driver seemed a bit flustered when he picked us up and even for about 25 minutes he seemed a little on edge but as the day passed he became really funny and at ease. We had to pick up a few other people at hotels and we were the first to be picked up ...so we had to sit on the bus a little while then they take you to their office and load you and another bus that was picking up people together. We took the Hoover Dam afternoon express tour. By 1:30pm (pickup at 11am) we were at the Hoover Dam and it was great. I would recommend NOT doing the express, we missed a lot of stuff but for our time frame it worked well. I saw enough to appreciate it. The driver also "rewarded" us for all being back on time with a quick stop at Lake Mead lookout and it was a great view. We were dropped off right by our hotel at the Mob Museum which was nice of the driver so that we didn't have to walk there! I would do it again.