This will be my 3rd time here in the past year with a great Experience here every time.
I've read about every review on this location since going here and while everyone's experience is different, I don't entirely understand some of the bad ones they have got.
Today I had to have my car alignment done, so i dropped it off and Todd (Manger of this location) gave me a ride to work while they were working on it. While at work they told me they needed to get a caper alignment kit because they weren't able to align it properly, so i said "alright go ahead", and so once I was done with work Todd picked me back up and I asked him about the caper kit they had to install, and to my surprise he said (paraphrasing) "So actually after investigating further we didn't need to install that" That would have been another $150. I was blown away because its very hard to find a honest mechanic in Phoenix. I used to live in a smaller city and its easier to find honest people. So I was happy to hear that from him. They could have easily lied to me and put in there anyway and charged me. Todd was honest and upfront about everything!
I've gone here for my ABS modules and Brakes too, and those were fantastic experiences as well.
I go to where the prices are reasonable and where i feel i can get the best customer service. For the Alignment it was the best price in town and fit my budget. I don't pick favorites anymore with mechanics, however i keep only a few Mechanics in mind when i need car work done here in my area. In the end its about best prices and great customer service, and the last few times Brakes Plus has treated me great! Until the next time!
Appreciate Your Honesty!
Thank You Todd!