Drive-Thru:
I may be a heretic on this one, but I have been a regular on weekday mornings for many months running, and the worst I can say is that, yes, it's a very busy drive-thru - especially when their electronic payment systems are down, which has been a couple of times. Having said that - they lost the last star. As for the rest - the regular staff are wonderfully friendly and efficient. The amount of traffic they process just before 9:00 a.m. on weekdays is phenomenal, and yes, Nahid is an awesome staff. The couple of times the electronic payment systems were down, I either got a voucher for a free coffee, or (perhaps because I am a regular and it's just the extra-large coffee?), on the house. I don't mind the wait because I actually look forward to the friendly service, and most of all, the coffee ALWAYS TASTES GOOD - something you can't say for all the franchise locations.
Eat-In:
Have been in a couple of times over the lunch hour. Still usually busy, and the staff aren't as on the ball as the drive-thru morning regulars. On the other hand, I've never had my order messed up, as is inevitable sooner or later at most locations. Wi-Fi works well. Good comfy chairs and fireplace area, and the tables along the large windows are great for natural light. Can be a little crowded and noisy but hey that's the hallmark of a good business.