Went through our home warranty for a washing machine repair. Was promised twice for a 1st appointment of the day. The morning of the appointments, they changed the appointment to 10AM and Noon, with no phones call to notify either time. The second appointment, they promised they would not rearrange the schedule like the first appointment. The scheduling lady called me a liar and said that they never promise 1st appointments. They do not care about customer service. After reviewing Yelp, they have a huge problem and do not care about their ratings. Unless you are retired and can stay home all day waiting. Use someone else.