Horrible horrible horrible customer service! I'm hosting an event in Scottsdale Arizona and I chose this hotel as the host hotel. I was told they had shuttle service. I went down when I arrived and set up shuttle services for that event and gave them the name of the business and where it was located. I thought it was all set up and I went to confirm it and the hotel said they would not honor the shuttle service cuz they shuttle within five miles and it was 6.5 miles away. I would understand if they didn't already set it up and tell all our guests that they can use this service but now they refused to honor the original commitment. I ask that the representative call the general manager and she did and the general manager refused to speak to me about it just said that they would not honor it. I have never had a general manager not willing to speak to a guest and especially someone that has 15 rooms in your hotel! I will be leaving this review on every review site I could think of and I will be encouraging all of my guests to do the same. I will never use this brand hotel again