Open letter to the management:
There is something you seem not to know about your wait staff, they try to take advantage of your customers by rounded down the change on a ticket. Let's say a ticket totaled $17.31, and I gave her a $20 and a $10, what should I have gotten in change? Why any 3rd grader will tell you $12.69 (broken into 1's and a $5). What I got was $12.00 even, shorting me you $0.69. Is this a big deal? Not once it's not but after having this behavior happen at your establishment several times it has become a habit with your staff, assuming the change. To compound this, this particular waitress I had called this on her before. I had also informed management before and so obviously nothing had been done. Did I get pissed off, yeah... I certainly did (and admittedly a bit over the top). Did a manager both to ask why I was so upset... no.
OK... so I'm 86'ed from your little place... plenty of places to eat in Vegas, but you should know that your staff is not as honest with your customers as you would like to think and your rep on the street is reflecting of this. I had been warned (by a former employee of yours) that this was the "inside baseball" thing that happened there but I couldn't believe it. Obviously it was true. The shame of it all is unfortunately this sort of behavior has spread to other places, and I would assume it is the economy that spurs this on.
The funny thing is, when a server brings me my change rounded the other way (so maybe I get a few cents extra back), I usually am sure to tip it back and then some, and people who know me know I am not a cheap tipper. (Unless you assume the change and then I am likely to leave nothing at all, seeing as how you've taken your tip already.)
So yeah, 86 me, but be sure to fire your wait staff, they are doing you a great disservice. And now you know what gets gossiped about your establishment, a rare thing for management to learn, and I'd use it if I were you.
-JB
Need to contact me: yelp@visual-impact.com