High hopes, big let down again.
This was my 4th visit to John's.
1st visit = bad.....Food Missing and not replaced, bad customer service.
(Yes, I do give places a second chance, they have off days.)
2nd visit = Good....no issues (Although still slow to refill food on buffet.
3rd visit = Fair....... (Still slow in food on buffet)
(Due to life being crazy busy, this post is a week late.)
So now we come to visit 4 - Last Thursday Dec 1st, I took my daughter back to John's.....having a Daddy/Daughter night.
We get to John's about 7:20 PM. Waited 15 minutes to pay for entry. One person working the register and 6 families ahead of us in line.
Finally after getting in, my daughter and I went through the food line before getting a seat.
Both Soup vats empty. Dried old crusty soup remnants sitting in the pots.
No potato fritters (Ask about them and told its going to be 15 minutes....Hmmm ok)
.....few pizzas on the buffet.
We go and sit down with our food in the Kaleidoscope seating area.
Get back up after 20 minutes and still no potatoes and no chicken. Ask the girl working in the area where's the food and she just shrugs her shoulders and says I don't know. So we grab a few more things and go back to the table.
After about 15 minutes my daughter tells me she doesn't feel well. All of a sudden she vomits all over the floor. No employees around so I begin to clean up. The first employee Ive seen in the Kaleidoscope area (female) walks in and totally oblivious, even though we are at the table right in front of her. I tell her my daughter has vomited and she says "Oh, I'll go get someone" and walks away. NO ONE COMES. I am a responsible parent so I finish cleaning up the mess with the help of their little sink area thats in that room. STILL NO ONE COMES.
I have had enough at this point and I go to the front desk and ask for the manager.
A lady tells me she is the supervisor and I tell her about the missing food and the lack of customer service. Instead of first off saying she is sorry, she asks me, "WHAT FOOD IS MISSING?" in a demanding tone. WOW......So the customer service issues start at the management level and trickle down. So I tell her what is missing and I watch her walk over to the girl at the area with chicken and potatoes and ask her if they have been missing......the girl tells her yes. She asks her why and she doesn't have an answer. So instead of turning around and saying,"Im sorry" or ANYTHING she walks into the kitchen and disappears. THANKS A LOT!!
So in conclusion, honestly this was our last visit to John's. 50/50 isn't a good ratio when it comes to how a restaurant is. I shouldn't guess which one its going to be on this visit. (The lack of food seems to be every time.) The lack of customer service is bad. It's really sad because this could be a great family place. Also honestly, I think the reason my daughter got sick was because the food had been sitting so long.
HAD THE MANAGER/SUPERVISOR NOT ACTED LIKE A COMPLETE JERK, I WOULDN'T HAVE LEFT THIS REVIEW. HOWEVER, HER LACK OF CARING AND HER ATTITUDE TOWARD ME SHOWED ME THIS WAS HOW THEY HAVE DECIDED TO DO BUSINESS WHEN A PROBLEM WAS BROUGHT UP.