Can't say enough. Sent pictures of repair and e-mailed them. Received a quote and request for down payment. Given a date to bring in couch, although pick up was an option. Left our piece of furniture in the morning and the VERY NEXT DAY we got a call to pick it up. Exceptional quality of work! Just a note, our couch is one piece construction, and they had to completely take it apart to make the repair. In doing so he flipped my cushions and swapped them for the more worn-out ones,. Then put it all back together. Looks like a brand-new couch!