Another Fired Fail at Fired Pire. We arrived 20 minutes before closing and there were 10 people ahead of us in line. Service was slow, there were people breaking down the kitchen instead of helping process orders.
The teenagers working there have no clue about food handling. I watched one girl run her hands through her hair, multiple times, while packaging the to go food. The workers are more focused on flirting with each other than customer service. The line team assembling the pizzas did not change out their gloves in between orders. Meat gloves went in the veggies over and over.
A lady in front of us actually complained about her pizza because 1/4th of it was charred black. The girl she talked to didn't care that she was dissatisfied and said "Oh it's supposed to be that way". The lady clarified she was unhappy and said "It wasn't this burnt the last time we came here" and instead of addressing the complaint, the girl said "Sorry" and bee lined for the kitchen so she wouldn't have to deal with the woman anymore.
It took 25 min to get our pizzas from the moment we walked in the door to the moment we left. They no longer offer parm cheese and peppers with to go orders so we had to hunt down the last remaining shakers they hadn't put away for the night. Our pizzas were soggy by the time we got home, 5 min later.
Why do people like this place?