This place is horrible. We purchased a full kitchen package....and a few tv's. The stove was not working properly so they sent a tech out to look at it. The stove was not properly insulated and I had burned myself on it the day prior. I told spencers I wanted a new set. They said they would replace the stove and I said no way! I paid for a matching set and that is what I want. There was a gentlemen there that went above and beyond to help us and needless to say the A-hole joke of a manager fired him, after they had picked up the whole set and provided us a new one. Of course after I threatened a lawsuit for my burn I had got across my stomach. They also say they price match which is untrue. We found the same set at Home Depot and when the employee said he would send us a check for the difference he was fired by the cocky, fake Rolex wearing, POS Mercedes driving jerk of a manager. We will never ever go there again and hopefully you will not either.