CONGRATS on ruining our night!!!
ARROGANT, DISGUSTING, DISRESPECTFUL, ABSOLUTE WORST!!!
Feb 25th, the WORST CUSTOMER SERVICE we ever had at HWARO! First of all me and my crew loves this place. Reason why i said crew is because normally when we eat here minimum is 9 people. We usually eat here once or twice a month but never had such a horrible experience.
At the beginning of our dinner, we were already planing our next visit next week. So far everything was great, until we were almost done and asked for our grill to be changed. So before we asked for our grill to be chaged, we ordered 2 hwaro steaks from our ARROGANT and DISRESPECTFUL server named DAN. He wears glasses, tall guy, stay away from him!!! Bad temper and ill-mannered.
So after they replaced the grill, after about 10 minutes of waiting for our steak, I called DAN. I said, "can you check on our steak because we've been waiting for about 10 minutes and if you look at our grill it's already burnt, yet we still haven't used it because we're waiting for the steak." I just asked to remind him about our order because they might have forgotten about it. I was just reminding him, then DAN replied in an elevated voice, " CALM DOWN OKAY, CALM DOWN! IT'S COMING!" I was shocked and at the same time i felt very disrespected!
My crew and i had lost our appetite because of how we got treated, specially me. As regulars here we've never encountered such HOSTILITY! As a customer i felt very embarrassed because of how i got treated, also for the people next to our table that heard him and how he reacted when he replied to me.
After he said that, DAN never came back to our table. We were again waiting to order our desserts, IT WASN'T BUSY but DAN never came around! We asked a bus boy to call our server but instead he sends a different server named Maribel if I'm not mistaken.
Before we head out, i went to the front desk, while Dan was there i asked for a MOD (manager-on-duty) but the hostess said there's no one for the night! Surprised because how can a business operate without any shift leader, supervisor, manager or even a GM! No one to advise about our issue! Very FRUSTRATING!
At the end of the night, DAN never showed his face to us, didnt even apologized even though i know he over heard me complaining about him. Because the hostess called him first to hear the complain but he sends someone to talk to me on his lieu.
ABSOLUTELY DISGUSTING to recieve AUTO-GRATUITY! STAY AWAY FROM DAN!
More comments will be posted over social media to make DAN popular! Me and my crew will make you famous.
**** 1 star for absolute worst customer service***