I wanted to update everyone on this ongoing struggle with OneGuard. We have since gotten a documented letter from our home inspector that states the exact testing that he completes on every home HVAC unit, including taking temperature readings at every vent in the home. He Stated that our HVAC unit was fully functioning upon inspection.
We also had an Investigation completed by the Registrar of Contractors on the contractor that OneGuard used to initially repair our A/C unit in April 2016. This was found to be when OneGuard instructed their contractor to wire the system directly so only the A/C works as a "dirt cheap" way to repair the A/C but completely compromise the heating unit. The ROC found that the contractor is guilty of doing this in fact. The Contractor stated that OneGuard instructed their technician to complete the repair this way. OneGuard then used their fraudulent repair work as an excuse to make our heat repair claim denial, stating that our heating unit was not working prior to our move in and we didn't have it properly inspected. This evidence clearly shows the FRAUD that OneGuard committed. They FRAUDULENTLY repaired our HVAC Unit by compromising the heat system and then FRAUDULENTLY made claims that our heating system was missing parts and wasn't functional prior to our home inspection. We are now updating the Attorney General and Dept. of Insurance complaints against OneGuard, with the new evidence we have against them. We will also be pursuing arbitration with OneGuard Home Warranty. OneGuard was purchased several months back by American Home Shield Insurance and I would like to recommend avoiding them as well as they have done nothing to assist in this.