I love bookstores and do my best to support them. I have never had any issues with Barnes and Noble store before and have always been satisfied with their service. My view has changed after being treated so rudely by one of their workers when I was in the building close to closing. I understand that the building is set to close at 10 pm and I was fully aware of the time but I found it unnecessary to badger me and hover in the area waiting for me to leave. I was using my computer and typing furiously to get my important document sent before closing and a woman kept interrupting me to tell me they were closing and if "I knew what time it was." When she proceeded to stay in the area and stare at us, that was the last straw and I left promptly at 9:55 pm.
I myself work at a bookstore and I would NEVER treat anyone as rudely as this person treated me. I felt rushed, uncomfortable, and unwanted after that experience. I don't plan to go back anytime near closing because I don't want this to happen again and I'm not a confrontational person. But if you are a place of business and your sign says clearly open until 10 pm, please don't badger your customers to leave prior to that. It is rude and leaves the customer not wanting to return again. Show us some good customer service and understanding that we are not there to take up your time. We are there for resources whether it be to purchase books, coffee, presents, or to use your WiFi.